Dealing with extra charges due to guests not leaving the hotel on time after a wedding can be a delicate situation. Here are some steps you can take to address the issue:
Communication: The first step is to communicate with the hotel staff and management to understand the situation fully. Ask for a detailed breakdown of the charges and the reasons for them. Sometimes, there might be valid reasons for the extra charges that can be discussed and resolved.
Review Contracts: Go through the contracts and agreements you signed with the hotel to see if there were any clauses or terms related to additional charges for extended stays. Knowing the terms of the agreement will help you better understand your rights and potential negotiating points.
Be Polite and Understanding: When discussing the situation with the hotel staff, be polite, and remain calm. Understand that they are simply following hotel policies and procedures. Express your concerns and willingness to work together to find a solution.
Negotiate: If you believe the charges are unfair or excessive, try to negotiate with the hotel management. They might be willing to reduce the charges or waive them entirely, especially if you had a large group and your wedding brought them business.
Consider Group Rates: If a significant number of guests stayed beyond the agreed-upon time, inquire about the possibility of getting group rates for those extra days. Hotels often offer discounts for group bookings, and they might be open to extending such discounts for the extended stay.
Talk to Guests: If the issue is caused by specific guests who didn't check out on time, you can talk to them and ask if they can take responsibility for their extended stay charges. While it might not always be easy to have this conversation, it could be a solution in some cases.
Learn for Future Events: If the extra charges were the result of a misunderstanding or miscommunication, make a note to be more explicit with the hotel and guests in the future. Clarify the checkout time and ensure everyone is aware of any potential extra charges.
Leave Positive Reviews: If the hotel is accommodating and willing to work with you, consider leaving positive reviews and feedback about their customer service. This can be helpful for both the hotel's reputation and for future couples planning weddings at the same venue.
Remember, the key is to maintain open communication and remain respectful during the process. By working together, you can often find a resolution that satisfies both parties.