Upgrading hotel guests to better rooms based on their behavior and manners is not a universal practice and can vary from one hotel to another. While some hotels may occasionally offer complimentary upgrades as a gesture of goodwill or appreciation for polite and well-mannered guests, it is not a guaranteed or standard practice.
Hotels have various factors that influence room upgrades, such as availability, occupancy rates, loyalty programs, special occasions, and the discretion of the hotel staff. Here are some factors that might influence the likelihood of a hotel offering an upgrade:
Occupancy and availability: If the hotel has plenty of available rooms, especially during low occupancy periods, they might be more inclined to offer complimentary upgrades to some guests.
Loyalty programs: Many hotels have loyalty programs where frequent guests or members of their rewards program may receive priority for upgrades based on their membership status.
Special occasions: If a guest is celebrating a special occasion like a birthday, anniversary, or honeymoon, the hotel may be more likely to provide a complimentary upgrade as a gesture of celebration.
Discretion of hotel staff: The decision to offer an upgrade is often at the discretion of the hotel staff, particularly front desk managers. Polite and well-mannered guests may leave a positive impression, making them more likely to be considered for an upgrade if there are available options.
Complaint resolution: Some hotels might offer an upgrade to guests who encountered an issue during their stay, and the upgrade serves as a way to compensate for the inconvenience.
While being polite and respectful to hotel staff is always a good practice, it does not guarantee an upgrade. If you are interested in an upgrade, it's perfectly acceptable to inquire about the possibility politely during the check-in process. However, remember that upgrades are not always available, and it's essential to be understanding if the hotel cannot accommodate your request.
Lastly, it's worth noting that different hotels have different policies and practices, so there is no one-size-fits-all answer. Some high-end luxury hotels may be more generous with upgrades, while budget hotels may have limited room availability and fewer opportunities for complimentary upgrades.