Dealing with an overly aggressive or rude physician can be challenging, but it's essential to address the issue in a professional and assertive manner. Here are some steps to handle the situation:
Stay calm and composed: It's crucial to maintain your composure, even if the physician's behavior is upsetting. Take deep breaths and try to remain focused on the issue at hand.
Address the behavior privately: If possible, speak with the physician in a private setting to discuss the behavior that concerns you. Avoid confronting them in front of others, as it may escalate the situation and lead to more defensiveness.
Be respectful but assertive: While addressing the issue, be respectful in your communication, but also assertive in expressing your concerns. Use "I" statements to describe how the behavior affects you and the working environment. For example, "I feel uncomfortable when I'm spoken to aggressively."
Listen to their perspective: Allow the physician to share their perspective on the matter. There might be underlying reasons for their behavior, and listening might help in finding a resolution.
Set clear boundaries: Politely and firmly express that you expect respectful and professional behavior in all interactions. Let them know that aggressive or rude behavior is not acceptable.
Document incidents: Keep a record of specific incidents where the physician's behavior was inappropriate. Note the date, time, location, and details of what was said or done. This documentation can be useful if the issue needs to be escalated later.
Involve higher authority if necessary: If the behavior persists despite your efforts, or if it's affecting patient care or the work environment, consider involving a supervisor, department head, or human resources. Present your documentation and explain the steps you have taken to address the issue.
Seek support from colleagues: Talk to your colleagues about the situation if you feel comfortable doing so. They may have experienced similar behavior or can provide support during this time.
Focus on patient care: Despite the challenges, always prioritize patient care and safety. Avoid letting the physician's behavior impact your performance and interactions with patients.
Know your rights and policies: Familiarize yourself with workplace policies regarding harassment and appropriate conduct. This knowledge can empower you when addressing the issue.
Dealing with an overly aggressive or rude physician can be emotionally taxing. Don't hesitate to seek support from mentors, counselors, or employee assistance programs to help you cope with the situation. Remember that you have the right to work in a respectful and professional environment, and addressing the issue is essential for your well-being and the well-being of others.