Encountering someone who has taken your reserved seat on an airplane or train can be uncomfortable, but it's essential to handle the situation politely and assertively. Here's the proper way to address the person:
Remain Calm: Stay composed and avoid reacting with frustration or anger. Keep in mind that mistakes happen, and the person might not be aware they are sitting in your reserved seat.
Check Your Ticket/Reservation: Before approaching the person, double-check your ticket or reservation to ensure you are indeed in the right seat. It's possible that there might have been a mistake in the seating arrangement.
Approach Politely: Approach the person with a friendly and polite demeanor. A smile can go a long way in easing any tension.
Use Eye Contact and Body Language: Make eye contact with the person and use open body language to convey a non-threatening demeanor.
Speak Calmly: In a calm and composed tone, say something like, "Excuse me, I believe you might be in my reserved seat. Here's my ticket, and it indicates I should be sitting here."
Offer Help: If the person seems confused or has trouble finding their own seat, offer assistance in locating their correct seat.
Involve the Staff: If the person insists on remaining in your seat or becomes confrontational, avoid escalating the situation. Instead, involve a flight attendant or train conductor to mediate and resolve the issue.
Be Respectful: Regardless of the outcome, maintain respect and politeness throughout the interaction.
Prepare for Alternatives: In the rare case where there has been a mistake in the seating arrangement, be mentally prepared for the possibility of being assigned an alternative seat nearby.
Let It Go: If the situation is resolved amicably, move on and focus on enjoying your journey. Holding onto negative feelings can spoil your experience.
Remember, the key is to address the situation assertively but with respect and understanding. Most people will be cooperative and understanding when you approach them politely. In case of any further issues, rely on the airline or train staff to handle the matter professionally.