Discovering that your guests haven't followed the instructions you provided can be frustrating, but it's essential to handle the situation diplomatically to maintain a harmonious relationship. Here's what you can do:
Stay calm: Before reacting, take a deep breath and try to stay calm. Avoid jumping to conclusions or making assumptions about their intentions.
Gather information: Make sure you have all the facts before addressing the situation. Check the current state of the AC and windows to confirm the issue.
Talk privately: Find an appropriate moment to speak with your guests privately. This way, you can avoid embarrassing them in front of others.
Be polite and understanding: Approach the conversation with a polite and understanding tone. Avoid sounding accusatory or confrontational. Instead, express your concern in a gentle manner.
Clarify the instructions: Remind them of the instructions you provided before they left. They might not have intentionally disregarded them, but simply forgot or misunderstood.
Ask for an explanation: Give your guests an opportunity to explain their actions. There could be valid reasons for not following the instructions, such as misunderstanding or discomfort during their stay.
Share the reasons behind the instructions: If there are specific reasons for the instructions (e.g., energy conservation or security concerns), share them with your guests to help them understand the importance.
Discuss solutions: After hearing their perspective, discuss potential solutions together. For example, you can suggest turning off the AC and closing the windows, or finding a compromise that makes everyone comfortable.
Set expectations for the future: If you feel comfortable doing so, kindly request that they follow the instructions during the rest of their stay or future visits.
Focus on the positive: End the conversation on a positive note, emphasizing your appreciation for their understanding and cooperation.
Remember, it's natural for misunderstandings to occur, and addressing the issue calmly and respectfully will help maintain a positive atmosphere during their visit and strengthen your relationship in the long run.