The behavior you described is not universal, as not all car salesmen behave this way. However, some individuals in the sales industry, including car salespeople, may exhibit this behavior due to several reasons:
Incentives: Many car salespeople work on commission, meaning their income is directly tied to the number of cars they sell. Once they close a deal and sell you a car, their primary goal is achieved. Consequently, their focus might shift to other potential customers to secure more sales and earn more commissions.
Short-term perspective: Some salespeople prioritize immediate results and might not see the long-term value in maintaining relationships with customers after a sale. They may not recognize the potential for repeat business, referrals, or positive reviews that could benefit them in the future.
Sales pressure: In the process of trying to sell you a car, the salesperson may appear friendly and attentive to build rapport and encourage you to make a purchase. After the sale, the pressure is off, and they may not feel the same need to maintain that level of friendliness.
Lack of training: Some salespeople may not receive adequate training in customer service or relationship building. Their focus might solely be on closing deals rather than nurturing ongoing relationships with customers.
High turnover: The car sales industry can have high turnover rates. Salespeople might move to different dealerships or leave the profession altogether, making it challenging to establish lasting relationships with customers.
Perception of customer value: Unfortunately, some salespeople may perceive that their relationship with a customer ends after the sale, as they might not see the customer as having significant ongoing value.
It is essential to recognize that not all car salespeople behave this way. Many professionals in the industry do prioritize maintaining relationships with their customers, offering good service even after the sale, and understanding the value of repeat business and positive word-of-mouth recommendations. Positive customer experiences and strong relationships are vital for building a successful and sustainable business. If you encounter a salesperson who seems disinterested after a sale, it might be a good idea to provide feedback to the dealership, as this can lead to improvements in their customer service practices.