If a client doesn't show up to a scheduled therapy session and is not answering calls or texts, therapists typically approach the situation with concern and take appropriate steps to ensure the client's well-being. Here's what a therapist might do in such a scenario:
Checking Safety Protocol: The therapist may have established safety protocols during the initial sessions to handle situations like this. They might review these protocols to determine the appropriate course of action.
Documenting the Incident: The therapist would make a note of the missed session, attempts to contact the client, and any relevant observations or concerns about the client's well-being.
Allowing Time: Initially, the therapist might wait for a reasonable amount of time to see if the client gets back in touch. It's possible that there might be a legitimate reason for the client's absence, such as an emergency or technical difficulties.
Sending a Check-in Message: If the therapist is still unable to reach the client after a reasonable waiting period, they might send a text or email expressing concern for the client's welfare and encouraging them to get in touch when they can.
Emergency Contact Information: Some therapists ask their clients to provide emergency contact information during the intake process. If available, the therapist might reach out to the designated emergency contact to check on the client's well-being.
Emergency Services: If the therapist has serious concerns about the client's safety or well-being, they may need to take further action, such as contacting local emergency services or authorities to conduct a welfare check.
Rescheduling or Follow-up: Once the therapist has made efforts to ensure the client's safety, they may attempt to reschedule the missed session or follow up with the client when they do get in touch.
It's crucial for therapists to take missed sessions seriously, as it could indicate that the client is experiencing difficulties or facing challenges that may require support. The therapeutic relationship is built on trust and mutual concern, and therapists are committed to their clients' well-being.
If you are a client who has missed a session or has been unresponsive, it's important to reach out to your therapist as soon as you can to let them know you are okay and to discuss any reasons for the missed appointment. Open communication is essential in maintaining a healthy therapeutic relationship, and your therapist will appreciate your honesty and effort to keep them informed.