Pharmacists often work on raised platforms or elevated floors known as "pharmacy counters" or "dispensing counters." This design has several practical reasons:
Visibility: The elevated platform allows pharmacists to have a clear view of the entire pharmacy area. This visibility is crucial for monitoring the workflow, ensuring accurate medication dispensing, and overseeing the activities of pharmacy technicians and support staff.
Patient Interaction: Being at a higher level makes it easier for pharmacists to maintain eye contact and communicate with patients who approach the counter. This enhances the pharmacist-patient interaction, allowing for better communication and understanding of the patient's needs.
Privacy and Confidentiality: The raised platform creates a physical barrier between the pharmacist and the patients at the counter. This separation helps maintain patient privacy during discussions about medications and sensitive health information.
Workflow Efficiency: The design of raised pharmacy counters often incorporates well-organized storage areas for medications and supplies. This arrangement optimizes the workflow and makes it convenient for pharmacists to access the necessary items quickly.
Ergonomics: Standing on an elevated platform can be less physically straining for pharmacists, as it allows them to work at a more comfortable height. This can help prevent unnecessary strain and fatigue during long hours of standing and working.
Space Utilization: By having a raised platform, pharmacies can efficiently use the available space. It maximizes the usable area, providing ample storage space beneath the counter while maintaining a clean and organized appearance.
Overall, the design of raised pharmacy counters aims to create an efficient and functional workspace that promotes patient safety, privacy, and effective communication between the pharmacist and patients. It also supports the smooth operation of the pharmacy by streamlining workflow and optimizing space utilization.