I can tell you that situations like this can occur when a retail employee makes offensive or insensitive remarks about a customer's appearance, background, or beliefs. Such comments can create a negative shopping experience and may lead customers to leave the store without making a purchase.
It's important for retail employees to be respectful, considerate, and mindful of their words to provide a positive and welcoming environment for all customers. If you ever encounter such a situation, it's crucial to address the issue with the store manager or supervisor, as feedback can help improve staff training and customer service standards.